Rhoda Basian, a self-described mediation pioneer, applies her expertise to the most challenging disputes. At the Financial Services Commission of Ontario, Rhoda mediated over 1,800 statutory accident benefit cases - with an 80% plus success rate. At DRS, Rhoda's specialities include personal injury and tort claims, health care, labour relations, and not-for-profit issues.

Rhoda's clients often credit her 'human approach' as a key factor in her mediation success. Rhoda's calming influence, reassuring tone, and sense of humour are strengths that complement her ability to integrate the facts and establish common ground.

"My goal is to help make the process work. Both parties should feel better after mediation, because they've been heard and their perspective has shaped the resolution."